Date Changes
A brief recap of our Terms & conditions
Thank you for booking with Flour Will Fly. As a small, independent business, we receive a high number of requests to change booking dates. To keep things fair for all our customers and ensure our business remains viable, we allow changes up to 15 days before your event.
We do not allow changes within 14 days of your booking, and we make no exceptions to this rule.
We kindly ask guests to check whether their booking is eligible for a date swap before getting in touch. All tickets are transferable.
Why We Have This Policy
In our early days, we tried to accommodate all requests for changes. Unfortunately, this had a serious impact on our business, making it unsustainable. To avoid this, we now follow an industry-standard approach:
➡️ Date swaps are not allowed within 14 days of the event—without exception.
We understand that plans change and emergencies happen, but to run our business successfully, we must apply this policy consistently.
Why We Can’t Offer Refunds or Last-Minute Date Swaps
When you book a place in one of our classes, we hold that spot for you and count on that income. Allowing last-minute date swaps means we lose that income, and finding someone else to fill the space on short notice is often impossible.
Many customers ask why we can’t just resell the ticket. The reality is that as the class date approaches, the chances of reselling unsold spots drop significantly. More often than not, those tickets remain unsold, leading to lost revenue.
"Why Can’t I Get a Refund if I Can’t Attend?"
Think of it like an airline ticket: if you cancel too close to the flight date, your seat remains empty. Large airlines can absorb that loss—small businesses like ours cannot.
Within 14 days of the event, our Terms & Conditions allow us to retain the full value of your booking if you don’t attend, as it’s unlikely we’ll be able to resell your ticket in time.
“can’t you just advertise the unsold tickets on social media?”
While we have a growing social media following, last-minute tickets rarely sell. Attending a weekend class is something most people plan for in advance.
Also, we don’t want to overload our audience with last-minute cancellation posts—it’s not the kind of content people follow us for!
How We Communicate This Policy
We make sure this policy is clearly signposted before and after booking:
✔ Before Booking:
Our class descriptions highlight this information upfront.
Our booking form states this policy clearly, and customers must agree to our Terms & Conditions before finalising their purchase.
✔ After Booking:
Our Terms & Conditions page is always available on our website.
This ‘Date Changes’ page (where you are now) explains why we use this policy.
✔ If You Contact Us About a Date Swap:
All email enquiries and website contact forms trigger an automated response confirming our policy. This ensures you receive immediate information, even before we respond.Yes, this is signposted a few times before and after tickets are purchased.
Can guests pass on the tickets to someone else?
Yes! Nothing makes us happier than a full, lively workshop. If you can’t attend, you’re welcome to give your ticket to a friend, family member, or colleague.
We just ask that you let us know in advance if someone else will be attending in your place. We prepare food and ingredients ahead of time, and no-shows lead to unnecessary waste—something we always try to avoid.
Thank You for Understanding
We truly appreciate your support and look forward to welcoming you soon!
Flour Will Fly